We pay our respects to Elders and ancestors who watch over us and guide the Aboriginal and Torres Strait Islander community. We also pay respect to the past, present and future Traditional Custodians and Elders of all nations of our world and the continuation of their cultural, spiritual, and educational practices, as we acknowledge their enduring connections to their respective Country, knowledge and stories.
WHO ARE WE?
Axis Travel Centre: “When professional advice and quality service matter most”
Since 1978 , Axis Travel Centre has invested heavily in strong product knowledge, accreditation’s, employing and continually training new human staff to deliver to our clients the best solutions, options with quantifiable and guaranteed travel arrangements . After over 46 consecutive successful years, we think we have seen most of what life has to offer. We have assisted-and continue to assist – clients through both joyous and disastrous situations, through worldwide Covid-19 critical issues, strikes, restricted war zones, personal travel escapes, evacuations, unforeseen emergencies , the collapse of airlines, agencies, cruises and supplier s financial collapses whilst advising media and consumers about complex travel industry conditions, disturbing website scams and rescuing stranded travelers!
Verbatim TESTIMONIALS, >CLICK HERE
Our Awards and Accolades-CLICK HERE
Our Agency CHECKLIST-to compare us ! – CLICK HERE
Our SECURITY UMBRELLA-CLICK HERE
ATIA AFTA MEMO ON FEES
Axis Travel Centre in-office physical appointments are via our pre-arranged APPOINTMENTS ONLY policy for all clients and suppliers .
- In-Office physical Appointments will only be confirmed by us for current and future clients after a commitment has been made to engage the professional travel services, advice and expertise of an Axis Travel Centre travel advisor. Thereafter, we will confirm a mutually acceptable day and time .
- We respect the priceless component of “time” that both our clients and our advisors can never replace or get a credit for. Additionally we wish clients to acknowledge and respect that Axis Travel Centre advisors will utilize in excess of 46 years of travel expertise, experience, mature Intellectual Property knowledge that are all enhanced from their toolkit of computer skills and travel industry contacts , when arranging personalized travel arrangements .
- Axis Travel Centre and Priority Portfolio Travel clients also provide current clients and new clients with personalized 24 x 7 professional travel services via our human staff via our Phone and Emails, all subject to any Airline/Supplier fees in addition to the AXIS TRAVEL CENTRE-PPT FEE SCHEDULE that may apply- hence quality travel insurance is an imperative component you should have in place.
Axis Travel Centre: “When professional advice and quality service matter most”
- Verbatim TESTIMONIALS. CLICK HERE.
- We may need to change your original travel dates, that will affect all other connected travel components or we may need to perform route change(s), cancel your booking, place monies in credit or in some cases apply for a refund. As part of our professional services, we will immediately keep you informed and then complete the legally required paperwork to assist you in adjusting, rebooking, cancelling or refunding all travel bookings made by us for you. Airline and travel supplier conditions/fees do change regularly but usually to perform any such variations tend to either be free or incur a nominal fee of $55 to $220 per person. Some Travel Insurers will cover these costs if they apply.
- MARKETING ISSUES WE HAVE NOTED: A huge amount of website links, photos, videos, online (real/fake!) reviews and advertising deals are old and/or incorrect and have not been updated.
- We will not offer travel options if they compromise our professional services and advice which exposes us to be legally liable and accountable We have a vested interest to keep you updated and informed, as we have been doing so since 1978, not swayed by misleading marketing, the perceived lowest price or heavy advertising campaigns who tend to not explain critical booking conditions, fees or the “fine-print”.
- We have been honored via our travel industry and business community with over 39 Awards and Accolades since 1978 , which provides some validation in what we have done and continue to do.
- The intangible elements of time , civility and the simple human personal touch are elements that no computer, no anonymous toll free phone number or website or inexperienced person can ever emulate or give you a credit slip back to you.
Over 39 AWARDS AND ACCOLADES.
UNTIL FURTHER NOTICE: Appointments only for in-office advice/consultations/bookings please. Our EMAIL and PHONES remain 24 x 7. This will change after COVID drama subsides worldwide!
To compare us even more against other Agents or Airlines etc etc , CHECKLIST
Remember our CREDENTIALS and ACCREDITATIONS follow you everywhere!
When to use or not use a Travel Agent? A Media quote, worth considering:
“If a travel agent cannot add “true value” to the travel equation for a client, then the client should reconsider using that travel agency or travel advisor and maybe that agency should not exist. This added “true value” should never be solely price based. This value can include such qualities as being able to deal with a trusted person, relying on that travel advisor to apply their professional expertise and experience to truthfully advise and manage travel arrangements or adding the tangible qualities of monetary securities with the highest levels of credentials and accreditations to deliver the best travel services, before, during and after travel is undertaken. If you also add the realistic savings made in saving time, reducing stress levels and the advisors ability to “deconfuse the confusion”© by offering logical travel options and an ability to explain complex conditions then the combination of all of these benefits are a validation that a professional travel advisor can add “true value” to the overall travel equation and is therefore a worthy investment.” © MN1978
Please read, understand and agree to these BOOKING CONDITIONS AND FEES before committing any travel as many Airlines, Cruises and other associated suppliers have strict conditions that when combined with ours need to be accepted. Please contact us anytime should you wish to do so.
PRIORITY PORTFOLIO TRAVEL™©-by INVITATION ONLY.
Being a past member of the American Express Travel Network for over 30 years and winner of every available American Express International Travel Agency and Management award available worldwide, we use this AMEX foundation in focusing on Titanium, Centurion, Platinum, Gold and VIP clients who expect and do receive the highest level of dedicated meticulous expert advice and professionalism.
Managed by veteran Travel director and manager, Max Najar has established under Axis Travel Centre a separate client database called “PRIORITY PORTFOLIO TRAVEL” ™© – “PPT” via an Invitation Only protocol.
Max Najar has previously quoted” The professional travel agent must maintain a dedicated focus in remaining honest , respectful and clear in our dealings with clients , suppliers and Government departments , whilst promoting our professional services at all times . The professional travel agent is an integral, powerful and relevant conduit between the client and the supplier . We should use our toolkit of privy Computer Reservation Software skills, industry expertise, trusted industry contacts, agency credentials and personal experiences to deliver the highest quality advice and services possible. Our ability to complement what we do in an efficient and time-saving manner should be complemented with our unique human touch, sincere empathy and common-sense logic that no call centre, risky website ,or faceless entity can emulate , whilst still acknowledging that technology is an integral part of what we all rely upon. “
MAX NAJAR PRIVATE CV
Max continues to be referenced for advice, opinions and travel options via Australian and International Radio Stations such as Radio 5aa, ABC radio, Radio 1323, Radio 2GB , BBC radio, multiple print newspaper articles and also his syndicated Travel Industry articles that are published regularly within Australia and overseas.
This website has many examples under MEDIA – top RHS.
Supported by highly experienced Axis Travel Centre support staff, this unique entity operates solely on behalf of discerning clients who expect and will receive the highest level of travel expertise, experience and quality services that have been developed from a professional toolkit of travel services and worldwide contacts, on a very personalized delivery level.
There are very few travel advisors in Australia that can use the sources and knowledge from over 45 years of consistent travel operational experience and contacts to advise, guide and finally deliver options, ideas and high level travel components as “PRIORITY PORTFOLIO TRAVEL” ™© is designed to do.
PCF** (Professional Consultation Fee) : Without an invitation or client existing within the PPT database, Max Najar is willing to assist in a specific challenging Travel “case” or “complaint” . This will require a special PCF* (Professional Consultation Fee) to be paid that engages his professional services, advice and assistance in times of need for our valued clients to advise, assist, provide facts or evidence in any dispute with any Airline or Supplier at a cost of $220 per hour or any part thereof for Axis Travel Centre / Priority Portfolio Travel clients or a fee of $440 per hour or any part thereof for non-Axis Travel Centre / Priority Portfolio Travel clients . This PCF can be engaged for any individual/Company/Business/Government department or any other entity that requires the professional expertise, experience, contacts and forensic researching of Max Najar to assist or advise. These fees are payable in advance via a negotiated initial deposit and thereafter Invoiced to be paid as may be required and may have other costs or fees payable by the engaged party(ies) for other entities to support the case in hand. Any additional-if any costs-will always be advised prior to any commitment being made and added to the PCF costs required. Unlike other professions, an estimation of costs will be provided prior to any required case (“challenge”) PCF being agreed upon between all relevant parties. Fees are non-refundable but tax deductible in most cases.
- ** Respect for time, expertise, experience, human support and priceless Intellectual property underpins this PCF.
For all clients , “PRIORITY PORTFOLIO TRAVEL” ™© excels in methodical planning of Itineraries, mature advice from Travel Industry accredited professionals who use their expansive toolkit of skills, experience and training to efficiently and effectively complete a simple travel booking or spend extra time to construct complex but chronologically logical travel itineraries, whilst giving clients relevant travel options.
The PPT “SUCCESS FEE”: PPT travel, led by Max Najar was instigated in 1990. This “Success Fee” is designed on the basis that a client can forward a detailed travel component that requires a quote to be provided by PPT or Axis Travel Centre which we regard as a “challenge”.
The travel component that a client request that suits the “”Success Fee” concept should be of high financial or value-added value to be a worthwhile “challenge” for all parties, especially as our agency will invest time, research, checking, availability and suitability in each travel component.
After consideration by PPT or Axis Travel Centre, a response will be forwarded to either accept or deny this challenge with an estimation from us as to the final cost involved that we may be able to secure of the travel component(s) to be quoted against plus a simple “Success Fee”.
This fee is payable in advance of us performing any work, planning, research, or bookings but is fully refundable should we not succeed in this “challenge”:
We have noted that in many cases the additional value-added travel items or services that we can offer in return outweighs the initial travel component cost to be quoted against, but the client(s) will always have the final say in acceptance or not.
To compliment this “challenge” the quoted agency “”Success Fee” is payable in addition to the final travel component cost forwarded. We will freely quote any “Success Fee” after we receive the details of what we are quoting against that are bonafide and verifiable. This fee is set at a minimum of $110 per travel component challenge to a maximum of $3,000 per file, not per person. A file is one booking with as many as 7 persons per booking file on exact same Flights/Cruise/Package/Tour/Accommodation stay or Vehicle rental and not via separate bookings.
EXAMPLE 1: AIRLINE QUOTE: If we are asked to provide a quote against a Business Class Airticket for 2 persons and the fare is $11,000 pp, equal to $22,000 and we can secure same flights/routes/dats for $8,000 pp , being $16,000,- a client saving of $6,000 we will request a “Success Fee” of $1,500 in addition to the $8,000 fare payable per person with conditions/fees applicable. We prefer to focus on exact same data as best we can and may also provide alternative Airlines etc if that is what client requests.
EXAMPLE 2: CRUISE QUOTE: If we are asked to provide a quote against a Cruise cabin , as maybe an oceanview cabin quoted by client to us at $5,000 for 2 persons and we can secure a similar cabin on same deck or better, with better views and positioning for $5,400 in a superior location, better positioning with $300 onboard spending money included, a “Success Fee” of $220 will be levied and payable, noting client acceptance of the value-added items against costs were better value.
EXAMPLE 3: HOTEL or RESORT STAY: If an accommodation cost is required and a quote in the same Hotel or Resort or a similar standard and location is requested by client that they quoted us at $6,000 for the entire stay period room, we would apply a $110 “Success Fee” per accommodation booking stay if we were to deliver the same hotel or resort room or a client accepted similar place of stay with more inclusions such as a larger room size, better refurbished quality beddings, larger bathroom, Club floor facility, included breakfasts, gym inclusions, room upgrades, free car parking or any other value added item that is accepted by client. The $6,000 would be payable plus the $110 “Success Fee” towards exact same place of stay or a similar client accepted place of stay as exampled above.
If accepted by clients(s) , we will secure what was promised at the price we have quoted and/or the extra value-added items or services that we can secure but only after the “Success Fee” is paid that remains non-refundable and added to the travel component cost.
It is encumbered and the full responsibility of clients and not our Agency to check the conditions, availability and risks taken on what we may be asked to quote against as many travel “deals’ have very strict conditions and fees with limited availability let alone clients may be risking their monies, hoping to receive quality support mechanisms with possible manipulation or the compromising of their card and/or passport and/or personal data with other levels of risks.
Our challenge will be not only to exceed what is expected in this “Success Fee” but to also default in us only entrusting accredited suppliers that we have dedicated client travel towards. We do all we can to be the solo human contact point and minimize clients risks.
Axis Travel Centre maintains a client database that achieves “over 83% of clients from repeat clients or new client referrals” ,as we spend far less money and time on marketing , but re Invest this time and money into ongoing staff training, Insurance policy protections to protect clients monies and ultimately delivering “better than expected” travel components and “nice surprises” to our clients. Axis Travel Centre: “When professional advice and quality service matter most”